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Top Questions to Ask Before Hiring a Roofing Contractor in Rochester

Published May 20th, 2025 by Sunset Roofing

Choosing the right roofing contractor is one of the most important decisions you will make when it comes to protecting your home or commercial building. In Rochester, NY, where heavy snow, ice, and seasonal storms can take a toll on roofing systems, hiring the wrong contractor can lead to costly repairs, poor workmanship, and serious long-term damage.

At Sunset Roofing, we believe an informed customer is a smart customer. That is why we encourage you to ask the right questions before hiring any roofing company. Here are the top questions you should ask to ensure you are working with a trustworthy, experienced, and reliable roofing contractor.

1. Are You Fully Licensed and Insured?

A reputable roofing contractor should always carry proper licensing and insurance. This includes:

General liability insurance
Workers' compensation insurance
Any required state or local licensing

If a contractor is not properly insured, you could be held liable for any accidents or damage that occur on your property.

Tip: Ask for proof of insurance and licensing before any work begins.

Schedule a free consultation with Sunset Roofing in Rochester, NY to work with a fully licensed and insured Rochester roofing company.

2. How Long Have You Been in Business?

Experience matters when it comes to roofing. Companies that have been in business for many years are more likely to deliver quality craftsmanship and honor warranties and service agreements.

At Sunset Roofing, we have been proudly serving Rochester and the surrounding communities since the early 1980s. Our decades of experience allow us to anticipate challenges and deliver long-lasting solutions.

3. What Types of Roofing Services Do You Offer?

Not all roofing companies offer the same range of services. Some may focus only on residential roofing, while others specialize in commercial or industrial projects.

Before hiring a contractor, be sure to ask:

Do you offer residential roofing services?
Do you handle commercial roofing projects?
Do you provide full roof replacements, repairs, and maintenance?
Do you offer insulation services like closed cell spray foam?

Sunset Roofing is proud to offer a complete range of services, from residential roof replacements to large-scale commercial flat roof installations and spray foam insulation solutions.

4. Can You Provide References or Customer Testimonials?

A trustworthy contractor should have a history of satisfied customers and be willing to provide references. Online reviews and testimonials can also offer insight into a company's reputation, professionalism, and workmanship.

At Sunset Roofing, we are proud of the strong relationships we have built with homeowners and business owners throughout Rochester. Check out our reviews or contact us directly to hear firsthand from our past clients.

5. What Roofing Materials Do You Recommend and Why?

The type of materials used on your roof will impact not only its appearance but also its performance and lifespan. An experienced roofing contractor should be able to explain your options, including the pros and cons of each.

Ask about:

Asphalt shingles
Metal roofing
Flat roof membranes like TPO or EPDM
Underlayment and ventilation systems
Energy-efficient options

At Sunset Roofing, we only use top-quality materials from trusted brands, and we will work with you to find the best fit for your home, business, and budget.

6. How Will You Protect My Property During the Project?

Roof replacements and major repairs can get messy. A professional contractor should have a clear plan for protecting your landscaping, siding, windows, and property during the project.

We take every precaution to ensure your property remains clean and safe, from setup through final cleanup. Our team always treats your home or business with respect and care.

7. What Warranties Do You Offer?

Always ask about the warranties provided on both materials and workmanship. A strong warranty shows that the contractor stands behind their work.

Sunset Roofing offers industry-leading warranties on both materials and labor. We believe our customers deserve peace of mind that their investment is protected long after the project is complete.

8. How Do You Handle Unexpected Issues or Additional Costs?

Sometimes, hidden issues are discovered during a roofing project, such as damaged decking or ventilation problems. A reputable contractor will be transparent about any additional costs and obtain your approval before proceeding.

We provide detailed estimates upfront and communicate openly throughout the project. There are no surprises when you work with Sunset Roofing.

Choosing the Right Roofing Contractor Starts With the Right Questions

Hiring the right roofing contractor can make all the difference in the outcome of your project. Do not settle for vague answers or rushed estimates. Take the time to ask the right questions and choose a team you can trust to protect your home or business for years to come.

At Sunset Roofing, we are proud to be Rochester’s trusted choice for residential and commercial roofing solutions. When you work with us, you get decades of experience, top-quality craftsmanship, honest communication, and a company that truly cares about your satisfaction.

Call us today at 585-538-6086 or request your free estimate here and experience the Sunset Roofing difference.

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